employer cover photo
employer logo
employer logo

Liberty Mutual Insurance

Engaged employer

A company stuck in the past - Customer Seevice Representative Liberty Mutual Insurance Employee Review

2.0
30 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Employee benefits Flexible PTO Shine

Cons

-Job security: will and has laid off batches & whole departments of employees, year over year they do. -Senior leadership is very stuck in the old ways of servicing insurance causing the companies service to fall from top 3 in the market. They’re focused more on adding to the bottom dollar than making sure we’re worth the services we charge for. -Company has hired outside contractors that barely do the work and when mistakes are made they’re put on the desk of direct hire agents causing more stress on top of standard work. Company is aware and doesn’t care (did you knows) since it saves them money long term regardless of service quality. -Your yearly review is based on your metrics largely watering your role and company impact down to a number. This is how leadership sees its employees, plenty of them can’t and would never sign up to do the jobs of those they’re set to manage. -DEI seems to only apply to agent and customer conversations not the inner workings of the company unless it’s looking to protect itself.

Explore other reviews about Liberty Mutual Insurance

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good work-life balance Nice coworkers and healthy work relationships Lots of resources

Cons

Slow moving pace and limited risk taking

2.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Diverse culture, work life balance, flexibility

Cons

They go through layoff regularly. Lay offs are massive, whole organizations at a time. They have multiple waves a year. I’m not sure how anything gets accomplished from so much firing and hiring and moving. Whoever’s left takes the burden and realizes they’re next. It’s bad for motivation and productivity.

See reviews by: Helpful|Rating|Date|All