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Liberty Mutual Insurance

Engaged employer

Horrible management and work going to India - Anonymous employee Liberty Mutual Insurance Employee Review

2.0
25 Aug 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work-life balance, flexibility, autonomy to work (most of the time)

Cons

Management plays favorites and only moves up the "yes-men". I have applied for 11 different positions and every time but 1 I have been turned down, even though I was already doing the work for the role. Seniority doesn't count if it's woman vs woman, but if your going up against a man they'll win every time. With the company 12 years and nothing to show for it. They have been closing many of their offices and forcing people to work from home. Now they are wanting us to put apps on our personal cell phones and use them for work purposes without compensation or dispute without lashback. Doing the job of 4 people due to do many cut backs and most our work is in India.

Explore other reviews about Liberty Mutual Insurance

5.0
28 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great work life balance and opportunity for growth

Cons

As a private company opportunities arise only when people move roles

1.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

1
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