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Liberty Mutual Insurance

Engaged employer

Not My Cup of Tea - Agency Services Associate Liberty Mutual Insurance Employee Review

2.0
30 Oct 2022
Recommend
CEO approval
Business outlook

Pros

Good benefits Decent Pay That was about it.

Cons

Hands down the worst training I've ever had. There's about 200 workflows and 4 weeks of training is primarily just search the workflows and not actually learning the job. The other 4 weeks is "On The Job Training" but it's hardly training if you're literally just doing the job for 4 weeks on your own (you could reach out for help... but you can do that anyway on the job.) They tote that they care about work/life balance but you are micromanaged like crazy for every single second which creates a very intense environment. Your adherence is affected by calls going into your lunch and breaks which is often completely out of your hands and this makes it impossible to even take bathroom breaks. There is no time between calls either so it's literally 7+ hours straight of calls with no down time. I guess they forget that the people that work for them are human beings. Also, this role had the worst manager I've ever met in my life. Incredibly rude and unprofessional and expected no one to ever get sick ever and would go on 20 minute rants about how you are letting down the team if you ever get sick and that people who quit were just "not good enough" (about half my training class quit.)

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Liberty Mutual Insurance Response
3y
We appreciate your review, but we're sorry to see that you wouldn't recommend us based on your previous experience. We set high expectations for our employees, but we always aim to back up those expectations with training, communication, and manager support. This will be passed along appropriately.

Explore other reviews about Liberty Mutual Insurance

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good work-life balance Nice coworkers and healthy work relationships Lots of resources

Cons

Slow moving pace and limited risk taking

2.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Diverse culture, work life balance, flexibility

Cons

They go through layoff regularly. Lay offs are massive, whole organizations at a time. They have multiple waves a year. I’m not sure how anything gets accomplished from so much firing and hiring and moving. Whoever’s left takes the burden and realizes they’re next. It’s bad for motivation and productivity.

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