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      Liberty Mutual Insurance

      Engaged employer

      Liberty Mutual Insurance reviews

      Would not recommend - Senior Claims Adjuster Liberty Mutual Insurance Employee Review

      1.0
      4 Nov 2021
      Senior claims adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Stable company, flexibility, company car, good pay

      Cons

      Poor management, No work life balance, Unsustainable work loads, Not much real support. They keep track of every detail they can find to reduce your rating. They have no interest in making the process more simple for the adjuster or the customer. Overall a very unsatisfying position. They have not moved with the times. Management is not capable of working with you- Very top down.

      avatar
      Liberty Mutual Insurance Response
      4y
      We value our employees and strive to provide appropriate work/life balance. If you ever feel like your time is not being distributed optimally, please consult your manager for assistance. Your feedback helps make sure we address work distribution issues.

      Explore other reviews about Liberty Mutual Insurance

      5.0
      18 Jun 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Fantastic work life balance Great co-workers

      Cons

      Unclear requirements at times. Teams are in silos.

      1.0
      18 Jun 2026
      Claims adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home, only in office twice a month

      Cons

      -Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

      1
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