The pay is the only thing keeping me there - Anonymous employee Liberty Mutual Insurance Employee Review

Health benefits are ridiculous. Deductible too high. Might as well buy private insurance. Cannot use the "Great amount of hours for vacation per year" as the company decides if you take time off based on 'their' needs. They're quick to ask for help to to meet their service needs, (and you do), but when you ask for a day off they waste no time in saying no. Middle managament paints a pretty picture to upper management, but in fact morale is very low among service people. The left hand does not know what the right hand is doing. A lot of inconsistency among departments , claims, sales , Underwriting, and cust. svc. Dress code Favoritism point system for attendance. (?) Quality scores are very subjective and inconsistent. This should not be the case when quality dictates your future in the company (raise, bonus etc...) Other insurance companies have higher bonus than Liberty. They do not care about employee, satisfaction. They ask 21 questions if you complaint about any type of pain (back, pain etc...) Need to upgrade chairs, desks, and overal equipment.