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Liberty Mutual Insurance

Engaged employer

Not a culture of diversity and inclusion - Claim Team Manager Liberty Mutual Insurance Employee Review

2.0
31 May 2020
Recommend
CEO approval
Business outlook

Pros

Great benefits Work life balance is good Work from home

Cons

The leadership that is over the chandler AZ office made it clear that they wanted their leaders to look a certain way. Minority Leaders and reps with high engagement and target metrics have been let go because they didn't fit the mold. Upper leadership more or less searched for a reason to fire.

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Liberty Mutual Insurance Response
5y
I appreciate you taking the time to share your feedback. I’m sorry to hear about your experience in Chandler. We are committed to creating an inclusive work environment, where all employees can bring their full selves to work and thrive, and it concerns me that you had a different experience. While we have put key programs and initiatives in place to build our foundation in important areas such as unconscious bias awareness and inclusion capabilities, like many Fortune 500 companies, we know we have more work to do and we are committed to doing that work. Liberty Mutual continues to advance our D&I learning opportunities and tools for employees to help us disrupt bias, such as the Race & Ethnicity Collaboration Workshops for managers and Speaker Series for all employees, and Inclusion In Action, a mini-series designed to help all employees further develop their inclusion skills and capabilities. We take these matters very seriously and encourage you to reach out the Liberty Mutual HR Support Center so we can address the issues you raise. -Dawn Frazier-Bohnert SVP, Global Diversity & Inclusion Officer

Explore other reviews about Liberty Mutual Insurance

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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