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      Liberty Mutual Insurance

      Engaged employer

      Liberty Mutual Insurance reviews

      Good company to work for, but..... - UW Support Supervisor Liberty Mutual Insurance Employee Review

      1.0
      10 Dec 2019
      Uw support supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Offering 3 day WFH in 2020; Finally gave us MLK day as a paid holiday; Tuition Reimbursement;

      Cons

      No real advancement opportunities for supervisors. Senior leadership complains about expenses, but is constantly sponsoring "summits" and gatherings where all people do is drink and charge it to their corporate card. Sending Underwriting Assistant jobs offshore and calling it "Role Evolution". No loyalty to long time employees. There are too many project teams taking up valuable time meeting about changing workflow processes that don't need to be changed instead of focusing on figuring out why our system crashes after every system release. Lack of diversity in front line underwriting, and of course no one is checking.

      avatar
      Liberty Mutual Insurance Response
      6y
      We appreciate you sharing this feedback and are sorry to hear this has been your experience. Much of this is concerning and we'd recommend reporting it to the Compliance Hotline.

      Explore other reviews about Liberty Mutual Insurance

      5.0
      18 Jun 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Fantastic work life balance Great co-workers

      Cons

      Unclear requirements at times. Teams are in silos.

      1.0
      18 Jun 2026
      Claims adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home, only in office twice a month

      Cons

      -Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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