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Liberty Mutual Insurance

Engaged employer

Worst two years of my life. - Paralegal Liberty Mutual Insurance Employee Review

1.0
27 Jan 2019
Recommend
CEO approval
Business outlook

Pros

Decent salary for a young paralegal and the ability to work a flexible schedule. You work 37.5 hours a week, but are paid for 40.

Cons

Several. Having a flexible work schedule that allows you to have one day every other week off, is not worth the garbage you deal with in the PCT. Quantity>Quality is all they care about. The benefits are a joke and their insurance is OUTRAGEOUS. The two years that I worked in the Carmel PCT, I consistently walked on eggshells, feeling as if I was constantly one talk away from being fired. Management is condescending and passive aggressive. They punish you if you speak out, make suggestions, and work harder than the bare minimum. If you do anything above the bare minimum you are reminded that you are just a body warming a seat in a cubicle, inputting information into automatically generated templates. Work is unevenly distributed, as is the quality of leadership. No room for advancement and you will cap out sooner or later. Annual reviews are biased and based solely on the opinion of your coordinator (who oversees 20-30 other paralegals), NOT your work product or the attorneys you actually work for. Also, the legal (insurance) assistants who were promised job security, are being laid off, as the position is being outsourced. Shocked. There are so many other cons that I can think of but I’m getting anxiety thinking about it.

Explore other reviews about Liberty Mutual Insurance

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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