8y
Thanks for taking the time to share your experience. We are excited about our Agile transformational journey and how it’s allowing us to bring the business and technology perspectives closer together for a holistic view. As part of the transformation, we’re leveraging new tools and technologies to meet the changing needs of our agents, brokers, customers and employees, but we realize we are only just beginning our Agile journey, and opportunities will continue to grow in this area as we move forward. We are always looking for opportunities to improve and honest feedback like yours helps us to do that.