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Liberty Mutual Insurance

Engaged employer

Major Churn in IT - IT Employee Liberty Mutual Insurance Employee Review

3.0
30 Oct 2017
Recommend
CEO approval
Business outlook

Pros

Generous pay, good work life balance

Cons

Limited advancement opportunities for anyone outside of the Seacost/Boston area. "Digital Transformation"is driven by leaders with old-school thinking. The culture is extremely top-down which has created a divide between leadership and their people..

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Liberty Mutual Insurance Response
8y
Thanks for taking the time to share your experience. We are excited about our Agile transformational journey and how it’s allowing us to bring the business and technology perspectives closer together for a holistic view. As part of the transformation, we’re leveraging new tools and technologies to meet the changing needs of our agents, brokers, customers and employees, but we realize we are only just beginning our Agile journey, and opportunities will continue to grow in this area as we move forward. We are always looking for opportunities to improve and honest feedback like yours helps us to do that.

Explore other reviews about Liberty Mutual Insurance

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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