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      Liberty Mutual Insurance

      Engaged employer

      Liberty Mutual Insurance reviews

      Customer service rep - Licensed Customer Service Representative Liberty Mutual Insurance Employee Review

      1.0
      1 Sept 2017
      Licensed customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits and reasonable pay.

      Cons

      Call centers reps are micromanaged to the point of quitting! The metric requirements are insane. Reps are reprimanded and "coached" on things totally out of their control. There is a lot of favoritism in the office when it comes to promotion and time off request.

      avatar
      Liberty Mutual Insurance Response
      8y
      We're sorry to read about your experience. If you feel you've observed unfair behavior, you may want to call our Compliance Helpline for guidance. Feedback helps us to improve, so thank you for sharing.

      Explore other reviews about Liberty Mutual Insurance

      5.0
      23 Jun 2026
      Sr. marketing manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Good work-life balance Nice coworkers and healthy work relationships Lots of resources

      Cons

      Slow moving pace and limited risk taking

      2.0
      22 Jun 2026
      Principal business analyst ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Diverse culture, work life balance, flexibility

      Cons

      They go through layoff regularly. Lay offs are massive, whole organizations at a time. They have multiple waves a year. I’m not sure how anything gets accomplished from so much firing and hiring and moving. Whoever’s left takes the burden and realizes they’re next. It’s bad for motivation and productivity.

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