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Liberty Mutual Insurance

Engaged employer

The good the bad and the ugly - Product Owner Liberty Mutual Insurance Employee Review

4.0
28 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Salary is good to start. They try to pay at or above market average to attract talent. -Generous Time off -Bonus plan -Employee Resource Groups for women, veterans LGTBQ and other groups to help them connect, create awareness and contribute to their causes -Annual Serve Wirh Liberty activity where you get a free day off to do volunteer work and they facilitate finding good causes -Access to AI tools -Hybrid work arrangements only requiring to be in office 2 days per week -Internal consolidation is long overdue - rallying around the common goal in USRM is good

Cons

Workload has become unbearable- great time off but if you take it you can’t keep up with your workload and your review will suffer Leadership can’t prioritize to save their life (contributing to the workload issue). When bad projects or ideas do get killed they just resurface under a new name or get folded into an existing initiative. -Bonus plan keeps changing every time we have a good year. Latest change is to add an arbitrary factor so the can increase OR DECREASE it regardless of the tangible measures they put in place. -Lots of vanity metrics. Push for metrics (which is generally good) causing overswing and measuring things that don’t matter, can’t be manipulated or just “look good” but don’t add any value. -IT complicates everything. Their version of automation is making a bad process faster or just shuffling the work elsewhere (not really saving any more nor time). -USRM product org does realize how much complexity and churn the cause the organization. Current effort to consolidate products will help but the same people could make buying a glass of water complicated by adding 145 factors to measure its temperature (when all that matters is “hot or cold” ) before selling it to you.

Explore other reviews about Liberty Mutual Insurance

5.0
28 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great work life balance and opportunity for growth

Cons

As a private company opportunities arise only when people move roles

2.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Loved my direct team members and managers, they were amazing, benefits are great, learned a lot!

Cons

Unfortunately it’s the senior management teams that is out of touch that is causing the mass turnover and issues, I’m now a senior executive at another carrier and I’m seeing many very talented experienced Liberty complex adjusters being forced and pushed out due to obvious targeting tactics that Liberty does; they have been sued for this issue on numerous occasions, so this behavior needs to stop.

2
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