employer cover photo
employer logo
employer logo

Liberty Mutual Insurance

Engaged employer

Used to Great Place to Work, Not Anymore - Product Analyst Liberty Mutual Insurance Employee Review

2.0
19 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Managers - Most managers care about their employees and are willing to help with the work Co-workers - Most coworkers are great people

Cons

Favoritism - Most managers are great, but there are a few that will threaten to fire you due to disliking you on a personal level, or daring to question any of their decisions Leadership - Leadership doesn't care about their employees being overworked and some of them don't even bother to meet any of the lower level employees. Many don't follow their own return to office policy. Benefits - Health Insurance plan isn't great, pension was taken away, so there's no advantage to working here versus any other competitor if you're trying to save for retirement Hiring - There is so much turnover that mid-tenure employees are expected to train all new hires, many not that qualified for the position. They are also outsourcing a lot of jobs.

Explore other reviews about Liberty Mutual Insurance

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

1
See reviews by: Helpful|Rating|Date|All