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      Liberty

      Part of Algonquin Power & Utilities

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      Liberty reviews

      Worst company I have ever worked for .. - Customer Service Liberty Employee Review

      1.0
      23 Mar 2018
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      The workers themselves are a great bunch. That's about all the pro's I can muster up.

      Cons

      The management team is horrendous. The company promotes a work-life balance, yet fails miserably at living up to that. If you are not working 60+ hours a week, you're not working enough. And WHATEVER YOU DO , DO NOT MAKE A MISTAKE. Mistakes are for the weak at this company. Make one and the nail is in the coffin. Lots of gossiping and talking about people behind their backs by the management team.. Incredibly juvenile. Very much like high school.

      avatar
      Liberty Response
      8y
      While we regret to read you did not have a completely positive experience working for Liberty Utilities, we appreciate the time you took to write a detailed and thoughtful review. This review has been shared with our People and Culture Teams and will help us find opportunities to improve our training processes and customer service metrics.

      Explore other reviews about Liberty

      5.0
      29 May 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      I read the reviews before during and after I started working here and I really guess it depends on the location, I'm on the west coast and I do really enjoy my job. I enjoy helping people I enjoy providing an essential service, I enjoy being on the phone. The pay can definitely be better but the job security is there. My coworkers definitely keep me save I've grown to care for them alot.

      Cons

      Customers can be very rude that is pretty much the worst part of the job keeping your cool even if you have a hot customer. Things do seem to change alot so the communication has to be clear in order to stay in the loop

      1
      2.0
      11 May 2026
      Senior accountant
      Recommend
      CEO approval
      Business outlook

      Pros

      -benefits are good -good team members

      Cons

      -poor work life balance - poor upper management training and oversight - high turnover

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