Began as a focused company that operated as a team approach for the customer. A couple of years back this changed, divisions split (copying HP, IBM, etc) and went from a single quarterback for the account to 7 different individuals all with different management infrastructure, and no communication or oversight between the various groups. Then began a rapid increase in internal calls, training, etc which cut approx 12 hours out of the work week, just to attend mandatory internal calls. On top of that, just about every week, a new report or metric was introduced which had not been seen before. Internal tracking was done via a dozen different 3rd party websites, which were not intuitive and very cumbersome. Add to this, the group meetings, some executive would get in front of us and show a slide that stated "One Lenovo" nothing could be further from the truth!
