Great Benefits, Good Company Culture, Okay Coworkers, & Poor Training - CX Specialist Lemonade Insurance Employee Review

The initial month is supposed to be training, but they don't really train you on your actual work. Instead, they teach you more about the software you'll be using, which is good, but it's also important to learn about the policies. You're not well-trained or prepped to speak to customers. Lemonade stated the job will be a mix of chats, emails, & phones. After a few weeks, the new hires were all put on just phones and were told it'll only be for a month so that we learn faster. After a few months, I spoke to my Lead about how exhausting it is to be on phones everyday b/c of the high volume & rude customers. I was told that we can only move on to chats and email days once we excel in phones, which no one was aware of. Micromanagement - Your every minute is watched and if you're inactive for more than a minute or two, it's flagged. You have to constantly let everyone know if you're taking a break, lunch, or need to use the restroom just so you don't get written up.