Good pay with good incentives but stressful job and hard to acheive metrics - Customer Service Specialist LegalZoom Employee Review

2.0
19 Oct 2021
Recommend
CEO approval
Business outlook

Pros

This company does have good pay compared to previous job I have worked. You do get good monthly incentives if you do hit all goals and metrics. The company is now mostly remote due to covid so you can work pretty much anywhere. This place is also very diverse and you'll make a lot of great friends here.

Cons

The company has been a revolving door of very high turn over rates since I started. Management will micromanage you and keep piling more and more trainings and work on you every few months. There is constant change and this place and don't ever get used to things being done a certain way as it can be 1 way 1 day and then a 360 degree turn the next. This would be a much better place to work if it was run by better managers and if management actually listened and applied the feedback from it's employees.

Explore other reviews about LegalZoom

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is actually great. The people you work with are smart and generally fun to work with

Cons

Roadmap is very disorganized, you kind of have to assume you will work on any random project each day

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LegalZoom Response
2w
Thank you for your review and for sharing your experience. We're glad to hear you've found a strong work-life balance and enjoy working alongside talented colleagues. We appreciate your feedback regarding prioritization and planning, and we're always looking for ways to improve how we communicate and execute on our roadmap. Thank you, again.
5.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for, pays really well

Cons

No cons, just a really great working environment

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