Gained experience despite discombobulation - Store Leader Leap Employee Review

2.0
17 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Salary was competitive. They needed to hire so many people very quickly in 2022, which led to some employees being under qualified for their positions. I would say this was actually beneficial for the employees, as it rounds out your retail experience- you’re asked to wear many different hats for the company. However, I would say this experience is best used somewhere else.

Cons

Unlimited PTO is a scam. HUGE disconnect between the actual backbone of the company (RETAIL) and their HQ offices (corporate). Calls themselves a “tech company” which still doesn’t make sense to me, and my only explanation for it is that they use that term for investors in order to be valued at ~4x their actual valuation. Management tends to talk out of both sides of their mouth. They want you to “own your own business” yet constantly micromanage you with the smallest of details, and want to standardize the company even though each brand is unique and at a different point in their own business. Working at multiple different brands can be incredibly taxing for employees, and the hours allotted per store don’t allow you to hire real talent, so you’re typically trying to motivate young adults while seeing them maybe once a week.

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5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, make your own schedule

Cons

Nothing this is a great place to work

2.0
25 Feb 2026
Recommend
CEO approval
Business outlook

Pros

-Flexible schedule* -Stores outside of malls typically close early (6/7pm) -Employee discounts were nice An easy gig if you are very part-time and keep a distance from corporate and poor management.

Cons

*Flexible schedules work very well with good managers. Leap loves to hire and keep terrible managers with little to no experience. They will shuffle them around from store to store to disrupt current team dynamics and pre-existing agreements all while they sit on their company macbooks watching YouTube videos. These managers are also allowed to completely disregard dress code, break violate, and waste time on the clock sometimes for days at a time all while barking at hourly employees to keep to company policy. -Corporate is one giant joke. They don’t do anything but run around from store to store trying to get free merch while having a million zooms a day about nothing. Once again, people with little to no experience who made it to a higher position doing god knows what. They push positive culture while encouraging these awful managers to continue to bully their hourly employees out of a job.

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Leap Response
3mo
Hi, this is a member of the People Team. I read through your feedback and if you're willing to speak about it, please email me at PeopleTeam@leapinc.co and we can discuss.
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