So much knowledge to gain here. - Claims Processing Manager Lantern Employee Review

5.0
12 May 2021
Recommend
CEO approval
Business outlook

Pros

If you have a passion or interest in healthcare administration, finance, analytics, or business development this is a great place to start. You will gain so much knowledge. You will increase your skill set. You will have opportunities to have significant contributions. You will add to your personal value. You will make a difference for clients, members, and providers. You just have to be a go-getter and you have to be ambitious. Leadership is supportive. You get great bonuses.

Cons

The work load is extremely high. As a result the work you do on a daily basis may be above your technical job description--but with the right attitude you will see that this is an opportunity for your personal and professional development. The company is booming and growing exponentially--- which is a great problem to have! The staff levels are not high enough to meet the demand, in my opinion. Leadership and management are working to improve these conditions for all departments.

Explore other reviews about Lantern

5.0
21 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Good work good company, worthwhile mission

Cons

Less people, people have multiple roles in one

1
2.0
11 Feb 2026
Recommend
CEO approval
Business outlook

Pros

• The mission is genuinely compelling and the product has potential to help members • Many talented, experienced people who care about quality and outcomes • Opportunities to move fast and learn quickly • Significant room to improve the brand and member experience if the organization commits to it

Cons

• Executive leadership sets the tone, and the culture reflects it. • Expectations are often high, but priorities and direction change frequently, creating unnecessary stress and rework. • Limited trust in the experts being hired. • Strategic thinking is not valued in practice. Leadership seems to want more hands to execute, not partners who can shape direction. • Brand is inconsistent and fragmented. Brand audits and leadership interviews were conducted, but the insights don’t translate into a clear, differentiated, member-first brand system. • The member experience feels disconnected across touchpoints. The mobile app, web portal, and website don’t align in messaging, voice, or visual design, which weakens trust and cohesion. • The organization operates reactively. Work is often driven by the latest urgent request rather than a strategic plan, making it hard to build sustained momentum.

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