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LanguageLine Solutions

Engaged employer

Dissapointment - Anonymous employee LanguageLine Solutions Employee Review

1.0
3 Nov 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You will for sure get a lot of experience based on the amount of calls you get.

Cons

Terrible company to work for. Slave drivers. Only care about their bottom line. Unreasonable expectations. Be prepared to take a lot of calls. Every day is like going to a war zone. I have been working for the company almost 10 years and was very happy in the beginning. However, the past 2 years have been unbearable. There is no time to take a breath between calls. Employees are not respected or valued, neither is their expertise or experience.

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LanguageLine Solutions Response
8y
Thank you for taking the time to write this review. I’m terribly sorry to hear that you are considering a change and that our efforts are not meeting your expectations. If you do decide to leave LanguageLine, I wish you the best of luck in your new role and hope you will find the environment you are seeking. However, I sincerely hope that it’s not too late and we can get your career at LanguageLine back on track. First, I encourage you to contact the IHD to discuss your specific situation with the calls you have coming in. This can be reviewed to see if it can be improved. Second, I hope that you will reach out to me and schedule an appointment so that we can discuss your concerns further. I am making an effort to seek feedback and connect on a more personal level with our interpreters. For now, please know I am thankful that you took the time to share your opinion. I and others will reflect upon it. I look forward to what I hope will be a conversation in the near future. I can be reached at swklein@languageline.com or 888-526-4546. Sincerely, Scott W. Klein, President and CEO, LanguageLine Solutions

Explore other reviews about LanguageLine Solutions

5.0
27 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Providing communications help for health care, insurance, beginning of life, end of life, counseling, IT. Among the highest minutes in the industry. Great record keeping, and pay is only 7 days after the close of every month. The annual training as well as recertification is paid events. Offers relative independence, after several audits, if you comply with excellence in customer service, you are pretty much on your own.

Cons

The minute rate is among the lower side among language companies. Find that while you can gain lots of successful advice from the company bulletin board, but offering advice is often better to those in authority.

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LanguageLine Solutions Response
7mo
Thank you for taking the time to share such a detailed and insightful 5-Star review. We’re glad to hear you value the meaningful nature of the work and the opportunities to make a difference across so many vital sectors—from healthcare and insurance to counseling and IT. It’s wonderful to know you appreciate the structure, record keeping, and flexibility that support your independence and professional growth. We also appreciate your feedback regarding pay and communication. We’re always reviewing ways to remain competitive and to strengthen collaboration across all levels. Congratulations on your success and progression from Interpreter to Tester—we’re proud to see team members grow and thrive within LanguageLine!
2.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

We are given the tools to do the work and management is good. Very talented, small team of engineers. You are left alone for the most part.

Cons

Some managers are very abrasive and hard to deal with. Pay is dismal (better negotiate a good salary up front) and we haven't had raises in a long time. They don't even keep up with inflation, yet health insurance prices go up yearly. Bonus has no logic to it. It's decided by made up projected numbers that are completely unrealistic some years. There is very little guidance on where we are going except for one meeting a year.

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LanguageLine Solutions Response
1mo
Thank you for sharing your experience and for your more than 10 years of service with LanguageLine Solutions. We appreciate your recognition of the supportive management, talented engineering team, and the tools provided to support your work. We also value your candid feedback regarding communication, guidance, compensation concerns, and team collaboration. Input like yours is important as we continue reviewing our practices, resources, and internal communication efforts to better support employees and teams across the organization. We encourage you to continue sharing feedback with leadership and, if you would like to discuss your experience further, please feel free to reach out to interpretercommunications@languageline.com.
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