Pros
The police officers and detectives are polite, professional, patient, and respectful. If you are one of the 12% who completes training and actually becomes a dispatcher, you can play on your cell phone, FaceTime your friends, surf the Internet, watch YouTube videos and TV while the new-hires (trainees) take the majority of the 911 calls.
Cons
The Communications Technicians (911 Dispatchers) are rude. The supervisor sends out an email telling the dispatchers to be nice before each new-hire's first day, but they just laugh at it. When a trainee quits, the dispatchers say, "That's more overtime for us!" There is no career path here. You get hired as a Dispatcher, and if you are part of the 12% that makes it through the 6 months of training, you retire as a Dispatcher. Most trainees quit or get fired for low/inconsistent evaluations. There is no training program. The Dispatchers who train you are all on a different page, telling you to do different things, so when you move on to the next trainer, you realize you've learned everything the wrong way and have to relearn everything to suit this trainer's style.