Poor pay - Customer Service Representative L-Com Employee Review

2.0
21 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Great co-workers and some supervisors Somewhat flexible work/life balance Half-decent 401k matching

Cons

Poor compensation for too much work No opportunity to renegotiate your pay Poor salary increase Micro-management Poor systems, website, and IT department Poor leadership A lot of employee turnover mainly due to poor pay and no vision Lots of customer complaints about issues with web orders and shipping. Not enough investment into fixing ERP, website, payment system, and other systems used daily by employees Poor benefits program Poor employee rewards program

Explore other reviews about L-Com

5.0
16 Jul 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very High Energy, great benefits, a lot of opportunity

Cons

I have no cons at this time

1
3.0
8 Jan 2016
Recommend
CEO approval
Business outlook

Pros

Mid level base salary for a sales rep with a little experience to a mid-level rep. CRM system is good. Overall decent co-workers and hard working staff. Flexibility to run your own desk and decent support when asking questions.

Cons

Lower commission scale, not up to par. Manager of the Sales Force may have vision, but seems to hold meetings just for the sake of having them, rather than every meeting being targeted. Managers of the sales staff were not able to show the active base accounts for the book of business or even the growth from the past few years. Every sales operation should be able to do this for their sales reps. The sales reps themselves should have the ability to view accounts that have purchased at 30 days, 6 months, 1 year etc. I am sure the executives have such information, why does the sales staff not have this visibility?

1
See reviews by: Helpful|Rating|Date|All