More cons than pros - Customer Service Representative Kohl's Employee Review

3.0
20 Aug 2021
Recommend
CEO approval
Business outlook

Pros

Was able to made lots of friends, some who I still have today. Cross training was encouraged so you’d have the opportunity to move around and try new things.

Cons

Pay was bad and they made it almost impossible to get real raises. For example, say you make $12.50 when minimum wage is only $12 because you’ve been there for a while. Now they announce minimum wage is going to be raised to $12.50. We’ll you’ll get a $0.50 raise right? Wrong. You stay at your wage bc you are at/above the new minimum wage already. Everyone else gets moved up to $12.50 and you lose your additional compensation that you earned. Scheduling was also pretty bad and it’s always so understaffed. It’s either very understaffed and your overworked or it’s understaffed and there’s no hours for anyone. It’s not very reliable.

Explore other reviews about Kohl's

5.0
31 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Kohl's is a place for learning and development.

Cons

The only con is being in office 4 days per week

1.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay is very good once you start getting raises. Weekly pay

Cons

Genuinely everything else, the pay is that high because they have to pay you over 25 just to put up with the awful environment. terrible structure, terrible management, no accountability, cliquey mean girl environment. managers are allowed to sit around and do essentially nothing while supervisors carry 100% of the load and there is no checks and balances to ensure management does the right thing. Corporate and HR genuinely don't care if certain people sit on their butt While others keep the business running. Credit card pushing is absolutely Off the Wall insane. Getting enough credit cards is all the company cares about and managers do not help. Managers are allowed to have no history with getting any credit cards at all and corporate doesn't bat an eye. If you try to speak out about anything that's going on you'll just get fired. Retaliation is allowed and encouraged.

See reviews by: Helpful|Rating|Date|All