Eh - Customer Service Supervisor Kohl's Employee Review

3.0
27 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great pay, like unbeatable. No one can match it without being salary. Pretty easy for what it is, especially physically. Customer service sup is the only easy lead position though and thats IF you have the charisma to sell enough cards per day. If youre the operations mannager I feel for you.

Cons

Credit card pushing gets very depressing, especially since its a boo boo card with a 30% intrest rate, and no customer service help if something goes wrong with it. You have to call these people from India, they're extremely rude and your lucky to not get hung up on. The technology is so cheap the tills crash every nine seconds. There's no good resource to order more of the supplies you need. Everything tech wise feels outdated even though its brand new at our store. And the theft is insane with the company NOT having your back if things go downhill with a theft situation. If you don't have LP in the sore you have to call this company that sends pictures. But if you have a boss that doesnt want to focus or care about the theft, no one will hold them accountable to doing so. This results in Theft becoming so bad that you can't even pick an order for a customer without having to cancel 9 things - which then affects other metrics in the store. If you cancel enough items becuse theyre all stolen, it could cause you not to get a raise every year. Which i believe is happening this year.

Explore other reviews about Kohl's

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible scheduling, easy hiring process, friendly management, offered more or less hours to fit my personal needs

Cons

Hours during the holiday season

2.0
31 Mar 2026
Recommend
CEO approval
Business outlook

Pros

- A supportive group of people; true to the Midwest nice and hospitality expectations. - Better work-life balance for hourly employees

Cons

- Not being included in mentoring programs = harder to "climb up" - Favoritism and cliquey; I mean, it's the Midwest, and it's so cliquey here that it doesn't matter what you know, it's WHO you know - Outdated systems: bridging issues at Kohl's is constant and quite embarrassing. It delays the whole operation and supply chain when data is not being transferred from one system to another. Every day is a battle between submitting tickets and going back and forth with external partners, trying to explain that the system just sucks and it's literally above our pay grade. - Weird internal movement/development guidelines; they would likely hire someone off the streets rather than support internal employees, which is weird because wouldn't it make more sense to hire someone already familiar with the systems than someone completely new? And why does one need the current manager's approval to move on to another department? What if you're not one of your boss's favorites, but you are a great asset? Does that mean they have to sit there suppressing their talents due to someone's opinion? It's no wonder that people are leaving Kohl's, and the only people who are staying behind are the ones who are still nostalgic for what Kohl's used to be.

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