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Thank you for your feedback. We’re sorry to hear that your experience at Kobiton was not a positive one, especially after so many years with the company. While we know we haven’t always gotten everything right, we continue to take steps to improve both our product and our company culture.
One of the key challenges we’ve addressed is ensuring that we truly listen to our customers. To help with this, we implemented ProductBoard, which captures and prioritizes customer requests. A recent example of this is when we worked with a large financial institution that moved from Perfecto to Kobiton. They needed a feature to view test case execution history, and we collaborated with them to implement it. This approach is helping us align our roadmap with real customer needs.
Kobiton was implementing AI-powered mobile testing well before AI became mainstream. While being ahead of the market has been challenging, the rapid adoption of AI in recent years has positioned us well to lead in this space.
We acknowledge that some customers left in the past due to code quality issues. Delivering millisecond latency to render a mobile device across the globe to a browser is a complex technical problem, especially when Apple and Google frequently change the ecosystem. However, we have made significant improvements. A great example is Uber’s recent launch of their GSS product, built on Kobiton as the foundation. You can read more about it here: https://www.linkedin.com/posts/kobiton_unlocking-ubers-mobile-excellence-activity-7203407375624454144-rVAL/ . We are incredibly proud of the engineering team that made this happen.
We understand that tough decisions, including layoffs, have affected team morale. While these decisions were difficult, we did it to get to profitability and we are now seeing growth momentum. In the last six weeks, we have signed four new logos and are beginning to hire again, each role tied to measurable performance goals and incentive plans.
While we respect your perspective, we remain focused on building a stronger company for both our customers and employees. We appreciate your time at Kobiton and wish you the best in your future endeavors.