Fast moving company run by trustworthy leaders. - Anonymous employee Koalafi Employee Review

positive company culture amazing leadership by the management

nothing in particular for me

• Opportunity to learn different departments • Incentives are motivating • Supportive coworkers

There appears to be favoritism within certain leadership groups, which creates a perception of unequal opportunities and workload distribution. Some employees are given more flexibility and off-phone time for complex tasks, while others are expected to manage multiple responsibilities simultaneously. Workload expectations are not always consistent, especially when managing more complex tasks and escalations. This can make it challenging to balance calls, chats, and additional responsibilities effectively. In escalation situations, agents are often expected to fully de-escalate calls, even when a caller requests to speak with a supervisor. While leadership support is available at times, it is not always consistent, which can make it challenging to resolve certain situations efficiently. At times, leadership can feel less approachable, which makes it harder for employees to raise concerns or seek support when needed, and may discourage some from speaking up.