If the drinks are sweet, working there is far from it - Head Office Knoops Employee Review

1.0
12 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Offered hybrid, but lets face it, that is standard for anywhere

Cons

Lots of reviews here for store staff, but I'll come forward as someone who worked in Head Office and had an awful experience and I didn't speak up about it at the time (I left a while ago but have heard they haven't changed). -they are growing far too quickly and have never considered their staff and their wellbeing at any point -they take take take but never give -justify appallingly low salaries because they are a 'startup' and share option, but working there 2 yrs for them is not enough -favouritism towards some staff members on an absurd scale, continually demoralising for others who had been there much longer and just getting on with it -rare occasion we got a team meal, hosted Xmas lunches on train strike days so half the team were absent -never check in on you, I never had any development meetings -endless broken promises -extremely rude, nasty management, they write disgusting emails and jump to conclusions when they were completely wrong -mismanaged witnh strategy, was constantly jumping from one thing to another -no bonuses, rewards or incentives to do well -heard lots of very unsavoury things being said about others, it was horrible -expenses took ages to be paid -did some additional work and had such a battle to be remurated in some form

Explore other reviews about Knoops

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- I've got a genuinely supportive manager who backs me and makes space for me to do good work and grow. - The wider operations and field team is brilliant and a real pleasure to be part of. There's a real kindness running through all the other teams too, which makes everyday work feel easy and human. - I feel part of something important and that my work benefits people across the business. - The culture, recognition, and benefits have all been steadily improving since I joined, so it feels like a company that listens and actually acts. There is a growing sense of camaraderie across all business functions as the business grows and new experts join the team.

Cons

Moving from start-up to scale-up always comes with some growing pains and the business has big aspirations! - Communication across the Support Centre could be even more joined up, so everyone always feels in the loop whether they are based in London or Rye. - From an operations point of view, the biggest opportunity is in the tools. A lot of reporting and admin is still quite manual, and getting numbers from one system to talk to another takes more effort than it should. However, this is being addressed across the year with the introduction of new systems.

5.0
10 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I’ve had a really positive experience working at Knoops. The people are a real standout supportive, friendly, and genuinely passionate about what they do, which creates a great working atmosphere day to day. There’s a strong sense that the business is growing, with exciting projects and new ideas coming through regularly, which keeps things interesting and makes it feel like you’re part of something evolving. I’ve also really valued the level of flexibility, which makes it easier to maintain a good work life balance and feel trusted in your role.

Cons

In terms of downsides, benefits outside of the day-to-day perks are fairly limited. While the free drinks are a nice touch, there isn’t a particularly extensive benefits package compared to some other companies, which could be improved as the business continues to grow.

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Knoops Response
1w
Thank you for your thoughtful feedback. We’re really pleased to hear you’ve had a positive experience and feel supported by the team. We appreciate your comments on benefits and are actively reviewing how we can enhance our offering as the business continues to grow.
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