A great place to learn and grow - Account Director Kitt Employee Review

Some decent people but most and especially the founders/owners not great at all.

Was only contract but from what I could tell the investors must not have any idea how that place is ran. Every time I would come into the office it was chaos and for an office company, their head office was awful. Heard literally every department complain that the founders were either micro managing to paralysis or so head up their own and unrealistic. From my experience the founders didn’t know what they were asking for and kept changing what we were contracted to do. Nothing was clear. They were not hitting any targets and for a small company their employee turnover was so high. Always amazes me investors don’t look into these metrics and realize the people running the company may not know what they are doing. Amount spent on tech was so high, not sure if they knew you could buy everything the tech team does off the shelf and save a huge cost. Hear the tech was a brother of the founder though, so I guess that makes sense that that department kept growing?

Some of the people are great individuals and make working for the company easy on the hard days.

Advancement is limited unless you’re part of the “inner circle.” There is a clear lack of effort to build a workforce that reflects London’s diversity and there is huge bias. Just look at their public posts and you will see little to no diversification. Unsurprisingly, it remains a serious problem to this day. The HR function has been incredibly poor for over a year, especially when they have such limited practical experience in their HR function. While there are some great individuals at Kitt, overall talent density compared to output is low. The company leans heavily on a handful of key players, giving them inflated salary increases to keep them from leaving rather than fairly rewarding hard work across the board. The most junior staff work tirelessly but receive little in return compared to the higher earners. There has been little real investment in building a positive culture. It is not about free drinks, it is about creating genuine shared experiences. Any attempts to shape company culture do not stick because the people driving them rarely stay long enough to make an impact. Even internally, people have been saying the culture has been in decline for months. The recent surge in cheerful social media posts feels manufactured.