Pros
2022 - If your direct SLT is the flavour of the month, you'll get promotions and payrise, or they'll create new roles. There was a point where King was a great place to work, 2019-2021 where all the SLT members & leaders were respected and valued.
Cons
Poor work culture stems from the person at the top, allowing favouritism and schoolyard gossip behaviour, no level of professionalism, or proper ethics. End of 2021 to date, a total of 4 SLT members resigned. Recruitment, 2021 to date average 7-9 FTE down, consistent for most of retail and operations. Department managers and supervisors complete recruitment process ontop of their JD duties. (Call screening, interview process aswell as emailing new hire onboarding start dates and documents) Only involvement from HR is notifying payroll of onboarding new member start date. (A brand new team of 5 headcount. (2019-2021 HR headcount was 3, recruitment was managed and managers were only expected to sit in on final interview process) Team member or management having to continually fight for payrises or compensation for additional duties taken on. no support, overworked, under paid. Never ending customer complaints via in person, email or social media, department managers and their leadership teams to manage. No guidelines or procedure provided by the business. Department managers create and develop SOP for their departments, no actual business training documents available or training and development plan. Department manager and team speaking up on urgent matters to support the team, HR won't even attend the meeting and support the manager. Business makes record sales 3 years in a row (2019-2022), no reward for both retail and operations. People are unhappy and moving on.
