Don't let them suck you in - Personal Trainer Kickoff Employee Review

1.0
6 May 2021
Recommend
CEO approval
Business outlook

Pros

None, I did not get any help what so ever getting clients even after jumping though all hoops they asked me too.

Cons

-software is clunky -you have to get all your own clients despite them saying other wise -my manger would just end chats on zero notice and then not respond for hours or days -If you don't have a huge social media presents you might as well not show up -it's more of a sales job than training job -They keep 70% of the money from clients -You get moved up and down sales charts

avatar
Kickoff Response
5y
I hate to hear you've had a bad experience starting out as a coach on Kickoff. I understand it is frustrating when you work hard to get trial clients going and then we do our audit and tell you you're not ready to enter our marketplace (and start getting dozens of clients we recruit) yet. But at the end of the day, we have to ensure you're able and ready to delight clients in our unique context - we will not compromise on that until you show you can excel. It is not in anyone's best interest to ramp up coaches who are not quite ready. Our online context is unique and takes some getting used to. That said, if you take the feedback and put it to use, we will ramp you up. Showing improvement is actually an even better sign that you'll excel than getting things right the first time! I suspect you may already have entered our marketplace by now if you're still training with us. I encourage you to focus on delighting your clients, and I promise if you do that, you'll join the ranks of our hundreds of coaches who are earning incredible pay for very reasonable, flexible hours and changing the lives of dozens of clients at one time. -John Gardner, CEO john@trainwithkickoff.com

Explore other reviews about Kickoff

5.0
20 Nov 2024
Recommend
CEO approval
Business outlook

Pros

Great app, great flexibility, and supporting team.

Cons

The pay could be better for the amount of work required to retain clients.

1.0
18 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Good for personal trainers who don't have a high hourly rate, who are new, or who work at commercial gyms paying them under 50 an hour/in lower income areas with low access to high ticket clients.

Cons

Bad for experienced trainers, independent trainers, trainers who work at high end gyms with good pay, trainers who seek ongoing education, and anyone seeking a good work/life balance. The pay is abysmally low, 50 dollars a client per month is the best you can do - usually more like 20-30 a month, while the expectation for "time put in" is very, very high. Clients are also very low quality, as they are all looking for a "bargain" when it comes to paying for training. Much like any commercial gym, Kickoff believes in negative reinforcement as a tool for motivation. They punish their trainers by lowering their pay when clients leave, even if it is at no fault of their own. They throttle access to their online marketplace based on metrics that have little to do with client success and more to do with you as the trainer following a checklist the company set up. They also do not believe in work-life balance. Your "lead coach" pesters you if you are not meeting such random metrics, as their pay is also dependent on their trainers meeting those metrics. There is very little to no flexibility for trainers with years of experience.

See reviews by: Helpful|Rating|Date|All