20 Jun 2018
Anonymous employee
Keywee Response
7yThanks for taking the time to submit your feedback, we really appreciate it.
Keywee is a young startup and as such, we have definitely made our share of mistakes and experienced growing pains along the way. In the past few months we listened hard to employee feedback, such as yours, and we’ve been making significant changes and improvements across the company to address issues like employee churn and work-life balance. We’re also getting better at communicating the challenges (and opportunities) of the Customer Success role to candidates during the interview process, so that expectations are clear from the get-go.
Among the changes we made are substantial investment in people & culture. We hired a brand new People team (myself included), and are putting a lot of thought and effort into wellness programs, employee development, and management training. We also hired a new VP Finance, who’s improving our compensation, bonus structures, and goal setting processes.
There are definitely growing pains, and I’m sorry to hear you were stuck in the middle of them. Thanks again for taking the time to submit your feedback, and if you have additional thoughts I’d love to connect offline - neri@keywee.co.
Lastly, we’re glad to read about your assessment of Keywee’s product as innovative and valuable to our customers, which is something we pride ourselves on.