Great team but bad management - Student Success Advisor Keypath Education Employee Review

1.0
11 Oct 2021
Recommend
CEO approval
Business outlook

Pros

Team members are absolutely amazing. Excellent culture we always help out each other. I adore all my fellow colleagues!

Cons

Management became bad since early 2020. We have no manager for more than a half a year, and short staffed for over a year. everyone in the team faced great pressure. Every single team member resigned one after another. I performed team leader duties on top of my normal duties during this time as I was told a promotion if I could “ demonstrate my ability”. Since then I worked with no title for over half a year. Even after I have made it clear that I have been overworked and it is unfair, management still telling me to “put my hand up for extra duties, however there is no guarantee of a promotion”. When eventually I give up on this company and resigned, I was threatened by management that I will face legal consequences if I work for another online education provider! They also told me I will not receive my accrued annual leave if I don’t give them seven weeks of notice! I have no choice but to seek for legal advice from Fair Work Australia. And of course they have to pay me what I’m entitled to! I am very disappointed and feel sorry for other colleagues.

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Keypath Education Response
4y
Thank you for bringing all this to our attention. Without knowing your specific situation, I would encourage to reach out to HR to resolve any differences. We are very proud of our company and while never perfect, the focus on opportunities for our employees is always top of mind. Sorry this did work out for you, but I wish you all the best in new endeavors. steve

Explore other reviews about Keypath Education

5.0
27 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Fully remote, flexible schedule, amazing culture, actually feel like I have work/life balance for the first time in my 15+ year career.

Cons

Limited advancement opportunities available in current org structure.

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Keypath Education Response
1mo
We take wellbeing very seriously and while remote can be difficult I am so glad we have maintained such a positive environment Steve
1.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

Strong remote‑first culture, which I appreciated.

Cons

I was one week into the job when my manager informed me that my pre‑planned vacation would not be approved. This trip was booked and fully paid for a year in advance, and it was meant to celebrate several major milestones in my life: my graduation, my 30th birthday, and my anniversary. Canceling was not an option without losing several thousands of dollars. During this conversation, I was told that new hires are only allowed to take two days off at a time. This policy was never mentioned during the hiring process, and I could not find it anywhere in my new‑hire paperwork. For a company that emphasizes work‑life balance and well‑being, the lack of flexibility was surprising and disappointing. Instead of working with me on a reasonable solution, they chose to deny the request entirely. As a result, I resigned. It’s unfortunate that the company preferred to restart the hiring process rather than allow one pre‑planned vacation. I do not recommend accepting a job at this company if you have any upcoming travel or personal commitments.

2
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Keypath Education Response
1mo
Thank you for sharing your experience. We’re sorry this situation was disappointing, particularly given how meaningful this trip was. PTO guidelines, including expectations for new hires, are reviewed during onboarding, and we encourage early discussion of any pre‑planned commitments. We appreciate the feedback and wish you all the best going forward
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