Good Banking Salary, Questionable Everything Else - Anonymous employee KeyBank Employee Review

1.0
12 Mar 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Base pay compared to other institutions, great tellers/bankers, very friendly

Cons

Expectations to make a sale to every client. They mask this unethical behavior behind the framing of “every client needs help with something”. I’m sorry, but realistically they don’t. Ask clients to divulge large amounts of information that is then used to see what other products from the bank they may be eligible for. More concerned with filling these reports of data (called Financial Wellness Guides) than actually delivering products to the client that they are seeking. If you’re reports aren’t frequent enough (regardless of how busy your location is/isn’t or what economic/global issues are current) you get calls from Regional Directors that hound you for why your clients said no to providing information or no for appointments.

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5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

4.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility is what sells this place as a great place to work. Hybrid schedule, great PTO, no guilt trips for needing time off for family matters.

Cons

Your experience will vary greatly based on your manager. One asset manager can freely call in or wfh without worry where another AM may be reprimanded for the same. The insurance department is completely inept. Borrowers are constantly threatening to sue because our insurance dept management sucks. Very little training across most departments. Some people work very very hard, others dont work at all, there doesnt seem to be much oversight there. When a manager tells their employee "dont expect to get promoted next year" with no guidance or encouragement, you pretty much kill all motivation for that employee to do better. They will hire people as senior staff and pay them way more than their seasoned employees make, and then tell their seasoned employees not to expect a senior promotion.

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