Pros
None left. The morale, motivation and goodwill has been destroyed.
Cons
Truly the worst Executive team I have ever come across. Full of “experience” and “know it all” statements they failed to understand the business at all before making major changes impacting the customer experience and employee morale. Very poor leadership and people management they have had experienced managers in tears and feeling bullied when they are working as hard as they can to pacify customers in a very poor environment. They surely can’t be proud of themselves when valued employees feel that way. All talk and no delivery they fail to meet technology roll out timelines but continue to reduce headcount to make their budgeted cost savings only possible with the technology in place. Interestingly the Exec are having to help on reservations as they have reduced the headcount so much they can’t get through the backlog of emails from customers. Maybe getting rid of some of the poor performing Exec would have been a better idea. Key Travel was an amazing business, loved by employees until this Exec team was in place. They talk about big hearts and compassion but the reality in the business couldn’t be further from the truth. They offered voluntary redundancy and were oversubscribed, what else do they need to demonstrate how unhappy people really are in their working environment. Long standing employees now leaving without a job to go to because the unnecessary pressure is making them ill
