Disappointing Experience with Pay and overall Care for Employees - Consultant Key Travel Employee Review

Key Travel has a very cohesive executive team that is committed to ensuring all aspects of the company strive toward category leadership . And, employees are among the most dedicated and passionate I have seen in my work experience. Communication is honest, frequent, and has a single goal in mind of enhancing the customer experience. There is also considerable energy to enhancing and optimizing the employee experience as well, to ensure retention, job satisfaction, and recruiting success. Considerable investments have been made in 24/7 teams, technology, and multi-channel contact methods.

A very competitive space, so balancing growth and investment with often changing market and people conditions can be a challenge. This is apparent with all travel businesses, at this time of increasing complexity in the industry and around the world.

Wish I could come up with some but it’s frankly impossible.

Having been in this industry for a very long time, I’ve never come across an executive team that is more dishonest, untrustworthy and so blatantly obvious that they are all about their personal gains. It’s very disappointing because it could have been a great company that did great things. When I say ‘executive team’ I want to be clear that I’m speaking to the NA President and the Global CEO. They also brought their friends into the circle, but because of lack of space - and lack of giving a crap - I won’t mention them here. (You know who you are KB). This was seriously the most toxic and sexist environment I’ve ever worked in. That this type of behavior and overall working conditions can still exist in today’s environment - boggles my mind. A lot of very, very good and qualified people worked here who were run off because of the horrible working conditions. The two ‘new’ senior leaders completely changed the company - in a very negative way- very quickly and it’s a downright shame. Employees deserve much better. The customers deserve much better. It’s a sad outcome.