KCS is an odd company with a great product but ultimately it is its own worst enemy.
You have people in roles who are incompetent, disingenuous and actively seeking to undermine and engage in areas of the business which is not their role nor area of expertise. This leads ultimately to a lack of guidance and direction where accountability very much goes down the chain of command, with successes being those of upper management and failures being those of whom are in inferior roles.
An inability to show empathy and understanding is a trait consistent across the entire business, and KCS is very much a business of the haves and have nots.
It is a politicised organisation where ethics and morals are optional extras, and anything positive that you do is forgotten.
There is no respect for processes and the culture is positive at lower levels, but very much in the gallows humour sense. Colleagues are actively seeking to exit the business and a poor jobs market and lack of options is possibly the reason why retention remains reasonable for the time being.
Salaries are poor and well below market average and this is an open conversation talking point.
Staff in SA especially openly complain about the fact that many of them cannot afford to pay their bills and live comfortably. For me, this is an absolute disgrace and ultimately a shameful metaphor for the business in its treatment of staff and refusal to rectify the situation.
