Questionable ethical practices surrounding contracts and customer or partner assistance - Sales Representative Kaseya Employee Review

1.0
20 Jul 2023
Recommend
CEO approval
Business outlook

Pros

Unfortunately, I could not think of any. If there is one, probably like other reviews, at least the paycheck does not bounce.

Cons

Delays in addressing and resolving problems indicate a lack of genuine account management. The leadership structure is predominantly composed of administrators who report to a select few individuals at the top, giving a false sense of support. When promised assistance, it often translate to being left to figure things out independently. Employees are burdened with an overwhelming workload and responsibility. They are expected to fulfill various roles, from sales and billing to operations and partner success, without receiving adequate compensation. Individuals should carefully evaluate their options before considering employment here!

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Kaseya Response
2y
Kaseya highly values every customer, as well as every employee. There are multiple channels, protocols and resources dedicated to resolving issues and to escalate support related problems to the right people who can help.

Explore other reviews about Kaseya

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

easy to make money if you don't mind dealing with politics and are likable

Cons

office politic heavy, if you're not liked or make an impression - you may never make money.

1
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Kaseya Response
2w
Thank you for sharing your candid feedback. We value all of our team members equally, and provide mentorship and development programs designed to help you succeed. We've also been enhancing our people's program based on the feedback received, including the rollout of Mid-Year and Annual Reviews that focus not only on performance, but meaningful career development and mentorship. Thank you for being part of Kaseya.
2.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It is a job, yup

Cons

-Big work load -trained in multiple departments with no extra incentive, you have to manage a word load of multiple different departments. -voice is not heard as an employee -management is constantly changing, in my 2 years of being there, I had four different bosses -as long as you kiss butt to management, you will get promoted

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Kaseya Response
11h
We apologize that this was your experience, as it is not what we strive to create for our team members. We value every member's voice, and feedback which has been instrumental in shaping and improving our people's programs. We also provide mentorship and growth resources to help each member succeed in their roles. Thank you again for your time with us, and we wish you continued success in your future endeavors.
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