Customer Success - Customer Success Kaseya Employee Review

3.0
24 Mar 2018
Recommend
CEO approval
Business outlook

Pros

- Good Initial Software/SAAS Job. - Placed in Brickell, good office, free snacks. - Get valuable face time with upper management. - Willing to fix broken processes once they realize it. - Opportunities to shape a fast growing company. - You can get years' worth of experience in just months if you can make it. - Free parking and flexible vacation schedule.

Cons

- They will promise you they will make things right if they are messed up, instead of actually just doing it right the first time. - Low pay for the amount of work given. - No work/life balance. - Expected to work overtime with no commensurate pay. - Training leaves you with lack of foundational skills to do the job and there is no continued training. - Commission plan is broken and constantly changing. Can never seem to make the money that is promised when hired. - Leadership changes constantly, which results in process and team changes almost weekly. This can be frustrating as you will get poor training on a new process and then once you have learned the new process it will have changed again. - Goals for the company and commission plan do not align with each other. Certain teams benefit more from commission than others. - Culture is not what is promised when you are hired. - Customers will disparage employees and management will roll over and give customers whatever they want to bring dollars in even though the billing system is so broken they don't even know how to tallyho owes them money.

Explore other reviews about Kaseya

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

easy to make money if you don't mind dealing with politics and are likable

Cons

office politic heavy, if you're not liked or make an impression - you may never make money.

1
avatar
Kaseya Response
3w
Thank you for sharing your candid feedback. We value all of our team members equally, and provide mentorship and development programs designed to help you succeed. We've also been enhancing our people's program based on the feedback received, including the rollout of Mid-Year and Annual Reviews that focus not only on performance, but meaningful career development and mentorship. Thank you for being part of Kaseya.
5.0
23 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Working at Kaseya can offer strong upside, especially for someone focused on growth, earnings potential, and building a long-term career in tech sales. One of the biggest advantages is the opportunity to generate meaningful income through commission, particularly if you are in a role tied to new business or expansion. The company has a large product portfolio, which makes it easier to position multiple solutions and increase deal size. There is also consistent exposure to enterprise and public sector clients, which helps build real sales experience and credibility. Leadership investment in top performers can be noticeable, especially when the company wants to retain key talent, and there are clear paths to grow into larger accounts or more strategic roles.

Cons

On the downside, Kaseya can be a demanding environment with high expectations and pressure to perform. Targets can be aggressive, and the pace is fast, especially toward the end of quarters. Internal processes can sometimes feel complex, particularly when deals involve multiple teams like legal, finance, and channel partners. This can create friction or slow things down when timing is critical. Communication across departments may not always be perfectly aligned, which can require extra effort on your end to keep deals moving forward.

2
avatar
Kaseya Response
3mo
Thank you for your review! It’s great to hear that your time at Kaseya has been rewarding, and that our growth opportunities contributed to your professional development. We also appreciate your candid feedback as we continue our enterprise transformation, and work to improve cross-functional alignment and operational efficiency. Thank you for being part of our team.
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