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      Kapture CX

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      Kapture CX reviews

      Do Not Join Here - Product Manager Kapture CX Employee Review

      1.0
      10 Apr 2025
      Product manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I don't really think there are many advantages to joining Kapture CX - probably the hierarchy is thin and so you'll have more contact with the leadership, and more visibility. I guess the salary is also competitive and matches industry levels.

      Cons

      1. Leadership has no vision. The CRO is decent, I guess. 2. There is a toxic environment where certain people can be set up for failure. 3. People shout, scream, yell, and use filthy language. It's pretty common. 4. Customers are churning but no employee is aware of the full picture. No transparancy and no accountability. If you have other offers, please go for them. If you don't have any offers, and are passively looking for opportunities, look at others. Only if you are unemployed currently, and don't have any offers, choose Kapture CX for the timebeing.

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      Kapture CX Response
      1y
      Hi there, Thanks for sharing your feedback. We're sorry to hear that your experience at Kapture CX wasn’t positive. We take your concerns seriously — especially around leadership communication and the work environment. We're working on improving transparency, support systems, and overall employee experience. Feedback like yours helps us do better, and we truly appreciate the honesty. Wishing you the best ahead. -Team KaptureCX

      Explore other reviews about Kapture CX

      1.0
      20 Aug 2025
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Some employees try to help each other, but the poor environment makes it difficult for anyone to succeed.

      Cons

      The leadership style is controlling and dismissive, with little interest in employee feedback. Staff are routinely pushed to work 60+ hours a week under constant pressure, which has created a toxic workplace where burnout is normal. The company refuses to spend money on the tools and resources that employees need, leaving teams to struggle daily with outdated or inefficient systems. Training and career development are almost nonexistent, so there is little chance for growth. Recent layoffs were the direct result of poor management decisions, but leadership avoided accountability. Morale is extremely low, turnover is high, and the overall environment is unhealthy and unsustainable.

      4
      5.0
      3 Jul 2026
      Technical lead
      Recommend
      CEO approval
      Business outlook

      Pros

      Worked on interesting projects with exposure to different teams and business functions.

      Cons

      Documentation could be more detailed.

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