Great benefits and good pay, but local management lacks support - Customer Service Advisor Kaplan Employee Review

Users say... "Great for people who are not afraid to jump in and work." "The benefits are good if you can get yourself enough work for your hours to qualify for them." "Great colleagues on lower level" "Good work/life balance" "The hours are flexible and you get to choose which classes you wish to teach." 

Users say... "coming (generally only awarded after many years) and the pay is very low." "HR management is poor very poor." "They hire inexperienced people at a low salary and lock them in with policies that only allow for small % increases annually" "Leadership is poor and does not accept constructive feedback from employees." "Additionally, upper management would pull us aside to attack our character — not even our performance."