Manager - Anonymous employee KSS International Employee Review

It's an inherent difficulty in this industry that clients have high expectations (because they have their own clients to answer to) but KSS has more industry experience and leverage than anyone else to manage those expectations reasonably and we actually turn down all business that has unreasonable demands. In fact, we turn down more business than we accept, because after 17 years in this industry we feel that we know what is reasonable and don't want to place unrealistic demands on our team! Some quick statistics: -Of our long term (3 to 15 year) employees, each of them bonus every single month, which proves that bonuses and earning potential is definitely achievable for those who learn how to schedule efficiently, aren't afraid of talking on the phone and learn the tricks of the trade that KSS has mastered since 1998. -Of our employees that have been at KSS 6 months to 3 years, 8 months out of 12 that they earn performance based bonuses on average. One employee in our Boston office just reached his 2 year anniversary and has achieved bonuses in excess of $500 per month for the last 8 months in a row! -92% of all employees that have been with KSS for more than 1 year have exceeded the income potential stated upon hiring. The vast majority of our employees state that the work environment is one of the biggest reasons to work at KSS (as you can see from our other glassdoor reviews). It is possible that this particular worker may have been a full time remote worker and we can acknowledge that it's easy to misinterpret electronic communications as opposed to face to face communications (which our in-office workers get and appreciate). It is confusing to us is that under "Pros" it states that it is a casual and somewhat relaxed work environment, but then later under "Cons" it states that it is a "hostile work environment". We are not sure how it can be both?