Pros
Free lunch on Thursday. The rest of my time I never wanted to come to work. This was a result of their overall culture.
Cons
The management will cut staff at the drop of a hat, with no warning. Jim earned his reputation for being ruthless in business, its not overblown. The location is unique but it's crap when compared against the city. Only good for locals. His manager's are totally under his thumb, it's a complete dictatorship. They'll never say no or protect their staff. It's Jim's way or nothing. I encourage anyway considering an offer to visit news articles around franchisor disagreements and his encouragement to franchisees to work through covid restrictions. Jim will come into the office and cause a storm of chaos due to a customer complaint and why it hasnt been sorted, which means managers are on edge at times. Also, none of them ever stand up to him and he won't listen anyway. The atmosphere in the call centre feels like a funeral home, there is no happiness there. The other offices departments are no better from what colleagues have told me. Jim considers his word law and won't listen to anything otherwise.