Until there is actual reformation in this department RUN - Project Manager System Operations Continuous Improvement JetBlue Employee Review

1.0
6 Jun 2024
Recommend
CEO approval
Business outlook

Pros

My co-workers that I met were some of the best people I have ever worked with. That is the only pro working here

Cons

There is no innovation being done as far as the operation. The manager who you will likely be reporting to is fine with "good enough" but never challenging how things could get better. The organizational struture doesn't support "projects" within this department and most of the responses I received were, "Well it's not unlikely for us to roll up our sleeves and get the job done". Also if you inquire about the procedures/process and NO ONE can tell you then you're asking the wrong questions( this is a direct quote) The ask is, to essentially want you to: Create the project, organize their KPI for the entire organization, execute said project, and make PowerPoint slides for the director without a team. It's a weird cross between a program/ project manager and an individual contributor. Hopefully, I can save someone the aggravation of working here there is no forward thinking here.

Explore other reviews about JetBlue

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

The benefits for free travel are outstanding along with medical, vacation, retirement, and flexibility.

Cons

As an inflight crew-member your day to day work relationship can be tricky as you have a new team for each trip and new passengers for every flight.

3.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Working at JetBlue has a lot of benefits, especially for people who enjoy a fast-paced environment and interacting with others. One of the biggest advantages is the travel perks. Employees get standby flight benefits, which makes traveling much more affordable and gives people the opportunity to visit places they normally might not have been able to. Another major positive is the work environment and company culture. JetBlue puts a strong focus on teamwork, customer service, and treating employees with respect. Many crewmembers build close relationships with their coworkers because everyone works together during busy operations and challenging situations.

Cons

Working at JetBlue also comes with challenges, especially because the airline industry can be very demanding. One of the biggest downsides is the schedule. Many positions require working early mornings, overnight shifts, weekends, holidays, and long hours during delays or bad weather. The schedule can sometimes make it difficult to maintain work-life balance. Another challenge is dealing with stressful situations. Airport operations move very quickly, and employees often have to handle upset customers, flight delays, cancellations, or operational issues while still remaining professional and calm. During peak travel seasons, the pressure can increase significantly.

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