IT in jetBlue has become a department with no advancement and very low morale. No opportunity, poor leadership. - Crew Member JetBlue Employee Review

1.0
12 Feb 2011
Recommend
CEO approval
Business outlook

Pros

It used to be a much better place to work. The coworkers and other non-leadership staff within IT are good to work with and work hard (most managers and staff).

Cons

Travel benefits are decent, tough to travel with your family. Health benefits could be better, but aren't bad (I've had worse). IT Leadership has managed to drive morale to very low levels, and make it repeatedly clear they have no appreciation for the staff, nor any intent to help develop the careers of the staff. No promotion and career advancement from within for IT. Talent and hard work is not rewarded within IT. Poor work, poor results and last minute heroism during major system outages is rewarded instead, preventing incentive to do good work the first time. IT Leadership in the past couple of years has hired some inexperienced managers and directors with little technical knowledge and industry or IT experience from various parts of the country to agree to take on work and agree with IT Leaderships directives, staff is paid below market and given no incentive to put in that extra effort. IT Leaderships goals are quantity over quality. No interest in career development or growth, and it looks like the light at the end of the tunnel is outsourcing.

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5.0
10 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Everyone was great Reasonable Benefits

Cons

Hours are insane On call all the time

3.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Working at JetBlue has a lot of benefits, especially for people who enjoy a fast-paced environment and interacting with others. One of the biggest advantages is the travel perks. Employees get standby flight benefits, which makes traveling much more affordable and gives people the opportunity to visit places they normally might not have been able to. Another major positive is the work environment and company culture. JetBlue puts a strong focus on teamwork, customer service, and treating employees with respect. Many crewmembers build close relationships with their coworkers because everyone works together during busy operations and challenging situations.

Cons

Working at JetBlue also comes with challenges, especially because the airline industry can be very demanding. One of the biggest downsides is the schedule. Many positions require working early mornings, overnight shifts, weekends, holidays, and long hours during delays or bad weather. The schedule can sometimes make it difficult to maintain work-life balance. Another challenge is dealing with stressful situations. Airport operations move very quickly, and employees often have to handle upset customers, flight delays, cancellations, or operational issues while still remaining professional and calm. During peak travel seasons, the pressure can increase significantly.

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