Is it really worth it? - Crew Member Airport JetBlue Employee Review

3.0
11 Dec 2019
Recommend
CEO approval
Business outlook

Pros

Customer service driven. Allowed to "Do the right thing"

Cons

Micro managing is sometimes to the point of being obnoxious especially around an audit time. They are also write up happy and give out PG's performance guidance like candy yet have a "Values committee" so you feel like you have some type of protection when in fact they are terrified of a union. If you do get fired and I have seen it happen often they will write you off like trash, put your personal effects in a box and mail them to you. Major drama always! Favoritism is rampant! Get your face on if you want to succeed because it will not be given on skills or merit

Explore other reviews about JetBlue

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

The benefits for free travel are outstanding along with medical, vacation, retirement, and flexibility.

Cons

As an inflight crew-member your day to day work relationship can be tricky as you have a new team for each trip and new passengers for every flight.

3.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Working at JetBlue has a lot of benefits, especially for people who enjoy a fast-paced environment and interacting with others. One of the biggest advantages is the travel perks. Employees get standby flight benefits, which makes traveling much more affordable and gives people the opportunity to visit places they normally might not have been able to. Another major positive is the work environment and company culture. JetBlue puts a strong focus on teamwork, customer service, and treating employees with respect. Many crewmembers build close relationships with their coworkers because everyone works together during busy operations and challenging situations.

Cons

Working at JetBlue also comes with challenges, especially because the airline industry can be very demanding. One of the biggest downsides is the schedule. Many positions require working early mornings, overnight shifts, weekends, holidays, and long hours during delays or bad weather. The schedule can sometimes make it difficult to maintain work-life balance. Another challenge is dealing with stressful situations. Airport operations move very quickly, and employees often have to handle upset customers, flight delays, cancellations, or operational issues while still remaining professional and calm. During peak travel seasons, the pressure can increase significantly.

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