Pros
If I ever save enough to go anywhere, I can fly for free. Profit sharing helps make up for the lack of hourly wage. Lift awards are nice, we can get gift cards every now and then, which is also nice since I can hardly afford to go out to dinner. When everything goes well, it’s a really easy and fun job. I like some of the people I work with.
Cons
Delays and cancellations. This job is making me hate people. Airlines can’t control A LOT of what makes their customers angry, but maintenance they can control. Airport ops employees are on the bottom of the totem pole and have to deal with the most crap. The environment can turn to extremely negative in seconds, and the crew members have to be the face of it all. We lack a proper support system during delays and cancellations and we do not make anywhere close to the amount of money we should. Rebooking customers as they scream at you in groups of 50+ Stuck with yourself and two other people to handle a flight of 150 people that have been stuck in your city for hours.