Lacks direction - Customer Support Jet Employee Review

2.0
6 May 2016
Recommend
CEO approval
Business outlook

Pros

- Great environment - Good pay - Healty Culture

Cons

- It's customer service - Unrealistic expectations for attendance (if you're 1 minute late it's considered an occurrence) - God forbid you have an emergency, as it will also count as an occurrence - They micro manage your work and constantly compare your performance if they feel you're not on par with everyone else - Disorganized. There is little to no communication between departments which results in a constant back and forth. - Advancement is based on favoritism - They terminate employees how you take out trash that has a leak in it - High school level drama at times The bad outweighed the good --which ultimately led to my decision to leave.

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Jet Response
10y
Thanks for taking the time to write your feedback. You're right, we don't just want to be another "call center '. Sorry to hear about your experience. We do want people to manage their own PTO and minimize formal warnings for attendance and know this has been a big sticky point we're fixing. Feedback like this helps us strive to make things better for everyone, hope the good outweighs the bad at your next job. We'll pass along your comments to SLC. - Doug D. VP Member Services

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Pros

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Cons

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