People-focused culture in a fast-paced environment - Customer Support Jane App Employee Review

Heya! Love seeing a 5-star review from a Support team member 3 years in! Oh, I'm phil by the way. I work on the People team at Jane, and I've been here just over 4.5 years myself so there's a good chance we've got to cross paths along the way ☺️ . You named three things: investment in people's growth, the work we do, and the community we serve. What gets me is how those three feed each other. A team that feels genuinely supported does better work. Better work means our practitioners can do more for their patients. And when the people we serve are thriving, that loops right back and gives us more reason to care about what we're building. It's this ongoing cycle that helps us grow Jane, and help more helpers. Cool right?! Not to be pedantic about the "people first" framing, because I get what you mean, but Jane actually intentionally doesn't use that language, and I say that having worked at a company that did. Jane takes a more nuanced approach: we care about our team deeply AND we care about our customers, and we believe those two things can't actually be separated. You can't have one thriving without the other. Which is exactly what you're describing when you talk about the investment in people alongside the community we serve. About your con "[Jane] isn't for everyone!", well I'd say, after 15 years of working in People teams across a few different industries and company types, there's no workplace that's designed to work for everyone. But we need that don't we? Different people thrive in different environments, and the diversity of workplaces out there means most people can find somewhere that actually works for them. Jane's pretty clear in its values that you're gonna "work hard" here. We're never in maintenance mode, especially right now, where we're figuring out how to build a product, support customers, and work as a team inside a moment of technological change that none of us have navigated before. AI isn't just changing what we build, it's changing how we think about everything. That's exciting, and it's a lot. Sounds like you're someone who's energized by the problems we're solving, and that's the type of folks that thrive here! Our customers can feel the energy of the people on the other side of the screen. When someone in Support actually loves being here, that comes through and fuels the delightful experience we want our customers to have. Thank you for being here and for taking the time to write this. - phil