Pros
Relaxes atmosphere and great people to work with. Teams feel more like families. E-mails are sent out on a regular basis and team huddles help get information out quickly.
Cons
The supervisors pick favorites, and they're not afraid to show it. Many people only move up in the company for sucking up to their supervisors or by putting the blame on someone else. Policy constantly changes, which understandably causes upset consultants and escalated calls. Policies can be changed completely literally overnight. They're eager to open up in other countries, but don't stop to do the research on said countries before opening. The prices of wraps in UK, when converted to US dollars, is incredibly high (Nearly $22 per wrap!). Your opinion will not be taken seriously in the company unless you are higher up. Any feedback you suggest gets tossed aside. The company tries to do some kind of monthly celebration, which is great... Unless you're in the call center. The company celebrated with Cinco De Mayo. They had a nacho bar, music, and limbo. Employees got to spend an hour partying it up, while in the call center employees had 10 minutes to grab some nachos and run back to the phones with barely enough time to eat. Overtime is forced on employees and work is not distributed evenly. All agents are now assigned to be phone and ticket agents. However, there are still a number of agents who work only on tickets. The company forces outbounds on those who do not have the luxury of being ticket only agents. The most recent project was Jamberry's 'rediscover' program. If you're a consultant and you got a call asking you to come back, this is why. The investors who bought out Jamberry are looking to make a quick buck. This has caused countless agents to have anxiety and search for new jobs. Many agents came in because they were excited to hear that Jamberry was inbound only. The company is completely money hungry. Once investors came in it stopped being about consultants and quickly became about money.