Pros
The product suite was actually quite good and very few competitors are able to deliver as broad of an offering. The sales team that was assembled when I was there was top notch, but that didn't last very long. As a sales exec, I enjoyed the freedom offered to structure deals in multiple ways. The professional services team that did implementations was great but there were never enough of them.
Cons
Biggest issue was inability to deliver products and upgrades on time. Customers were left waiting years for promised functionality. The culture was very anti-sales in that corporate management was always looking for ways to not pay sales people on a transaction. CEO and CFO seemed to take great pleasure in humiliating sales teams during quarterly reviews and refused to take advice on what needed to be done to win more customers. Marketing was almost non-existent outside of the Higher Education market.