Pros
Access to the gym as part of your employment is nice, when I left the employees were lovely and tight-knit people, the aesthetics of the spa are nice, the job itself isn't back-breaking labor for a seemingly competitive wage. Being downtown is great if one rides a bike or uses public transportation.
Cons
The management refuses to take responsibility for disruptions or conflicts that occur on their watch. The place is poorly maintained for being a four-star spa, and management makes excuses about why they can't get it fixed, but we are on the ground talking to people and having to explain why the amenities aren't up to snuff. They demand the micromanagement of time, when I was told when hired that it was a self-guided job - that I would find things to do in my own time and do them. And I did. But there became an endless stream of forms to fill out to ensure that every second wasn't wasted. They promote cutthroat behavior between employees instead of fostering trust. It doesn't matter how long you've worked there, they will never respect you; you're simply a worker drone and the second someone says something negative about you, they will believe it.